Ivanti Administrator (M/F)

Shared Service Center | Fluent English
We are currently recruiting for a Shared Service Center looking to expand its team.
Ivanti is a Service Management Tool being implemented across countries in scope of SoOne/SoOperating, to
manage the finance service demands towards the ESSC.
To administrate Ivanti tenants, 1st level support to users and support run activities for all topics related to functional and/or technical aspects

Main responsibilities
▪ User management: create, maintain, delete users in Ivanti where access is not automatically granted
▪ Manage incidents related to functional topics, being able to interpret and fix user issues, or to escalate to the correct level 2 support pier. Manage 3rd level Support with provider ops.
▪ Manage Bugs /users complains and specify requirements so that Project manager can address it for development
▪ Run controls and correct anomalies on the tool and solve any inconsistencies that impact operations
▪ As Admin, provide support testing to Project manager for product enhancements / monthly releases
▪ Analysis of capacity and performance to flag potential improvements to enhance efficiency for users or/and of the tool itself

What you need to succeed
▪ IT background preferably, with an experience of minimum 2 years (level of IT support)
▪ Knowledge of SCCM, Active directory, Networks and User Administration ▪ Experience in usage of a ticketing tool (e.g. Service Now, BMC Remedy, Salesforce, Jira…)
▪ General ITIL knowledge
▪ Fluent in English ( French is a plus)
Nice to have:
▪ Agile / SCRUM methodology knowledge
▪ Experience in administration of a ticketing tool (e.g. Service Now, BMC Remedy, Salesforce, Jira…)
▪ QA testing background
▪ Finance Background
▪ Previous work experience in an international shared services center
▪ Enthusiasm for IT solutions and innovative technology
▪ User experience-oriented thinking
▪ Good communication skills and time management
▪ Motivated by working in an international context & enjoy working in a diverse team
▪ Service mindset oriented, structured thinking, and focused on finding solutions.
▪ Able to work in a team, developing strong external & internal relationships with the different parties involved

Next Steps
If you’re interested in this opportunity, apply by clicking “Send CV”. #1024258
Clique aqui para aceder à Política de Privacidade da Hays, que fornece informação detalhada sobre a forma como utilizamos e protegemos os seus dados pessoais, bem como quais os seus direitos em relação a estes.


Tipo de oportunidade
Banca e Serviços Financeiros
Área de especialidade
Salário em função da experiência

Falar com um Consultor

Fale com Teresa Meireles, o consultor especializado responsável por esta oferta de emprego, localizado em Porto
Edifício Tower Plaza,, Rotunda Eng. Edgar Cardoso, nº 23,7º C

Telefone: 22 120 4801