Your new company
Integrate a multinational company, headquartered in Germany, that operates in the pharmaceutical sector and is distinguished as a global leader in pain management and related diseases. As a part of their growth, they are expanding to the third Group Business Services Unit in Lisbon alongside one in Germany and Latin America.
Your new role
As an IT Service Management Engineer you’re key role is to maintain and extend all the technical aspects of the applications/ platform components in the IT Service Backbone. This is the shared cross-IT tooling which is required for IT Service Delivery and Operations.
• Ownership for the technical management of the ITSM platform and its security;
• Identify monitoring and alarming strategies;
• Assisting with identifying and implementing orchestration for IT automation and reporting;
• Configuration of the ITSM platform to align with IT Service Management policies, processes and procedures;
• Producing reports and dashboards based on defined measures, metrics and key performance indicators;
• Troubleshooting, resolving and/or escalating ITSM Incidents.
What you need to succeed
• Degree in computer science, engineering or comparable;
• Experience with ITIL and IT Operations;
• Ivanti (esp. Automation & Endpoint Manager) ;
• Experience with ITSM Tools in general;
• Solid Scripting skills (PowerShell) ; C# is a plus;
• ITIL v4 Certification is a plus;
• Demonstrate a good understanding of service processes and managing SLA (SLO/SLI);
• Active team player and knowledge sharer;
• Fluent in English.
What the company can offer you
This company will give you the opportunity of working in a fast pace international environment that allows smart, determined and flexible people to thrive. You´ll have the chance to be a part of a growing team in a leading company of its sector as well as get exposure to a wide variety of business topics, greenfield projects and integrate a world-class company with a creative spirit.
If you are interested in this opportunity, click on “Apply Now” to forward us your updated CV. In case this is not the opportunity you are looking for, contact us to talk about other career opportunities, always in a confidential mode.