Your new company:

Our client is a Shared Services Center located in Lisbon.

Your new role:

Improve Subsidiary DSO by collecting from customers, applying and respecting the standards and procedures in force in their field of activity. Ensure customer collection within the contractual deadlines.

Activities:

Client portfolio management in a multinational environment;
Ensure payment deadlines are met;
Receiving customer complaints and forwarding them to the respective subsidiaries;
Obtaining missing accounting information from clients - telephone and email;
Arguing and imposing the position of subsidiaries with diplomacy, and complying with good manners;
Update, in an accurate and coherent way, Sidetrade with clients' information;
Use Sidenotes as a method of contact with the Subsidiary;
Properly record all complaints received either by phone or email;
Follow-up on customer accounts;
Identify solutions to the problems presented;
Creation of reports in the area of collections for subsidiaries and corporate headquarters;
Establish a network of internal (SSC and Subsidiary) and external contacts (customers).

What you'll need to succeed:

Fluent in Italian and English (mandatory);
Previous experience in a similar role;
IT Skills: SAP, Sidetrade.

What you need to do now:

If you're interested in this role, send us your updated CV. #1024195